Returns and Exchanges
- Can I return or exchange items I've purchased?
- Items should be unworn/unused (apart from trying them on for fit and comfort) and must be in their original saleable condition with packaging (shoe box) and labels.
- To keep the soles pristine, we kindly ask that you try shoes on indoors only.
- For hygiene reasons, socks cannot be returned if they’ve been tried on.
- Electronics, such as heart rate monitors, headphones, wearable tech, and watches, should remain unactivated. Once turned on, these items can’t be resold, so they cannot be returned or exchanged unless they’re faulty and covered by the manufacturer’s warranty.
- Are sale items included?
- Are warranties provided?
- What if there's a problem with my order?
- How long will my refund take?
Absolutely! We want you to love what you buy, so we offer a 30-day return and exchange policy to ensure you're completely satisfied.
Please keep in mind:
If your item arrived damaged, defective, or if we sent the wrong item, return postage is on us. For all other returns, the customer is responsible for the return postage. We offer a flat rate return of $10 through Australia post, please contact us for more details.
To start a return or exchange, you can contact us at [email protected] or by phone 08 8377 7667 (Press #1).
Please note that any delivery charges from your original order are non-refundable when returning items for a refund. If you used a discount voucher, we’ll consider the terms of the voucher when calculating your refund.
