Returns & FREE Exchanges

To start the process for a refund or a free exchange, please retrieve your order details using the form below:

Enter your order details to get started

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Returns FAQ

Can I return or exchange items I've purchased?
Absolutely! We want you to love what you buy, so we offer a 30-day return policy and - best of all -FREE exchanges!
Changed your mind? Ordered the wrong size? No problem - well send your exchange 100% free of charge, including shipping.

Are sale items included?
Yes, even sale items are eligible for FREE exchanges and our standard 30-day return policy.

Please keep in mind:

  • Items should be unworn/unused (apart from trying them on for fit and comfort) and must be in their original saleable condition with packaging (shoe box) and labels.
  • To keep the soles pristine, we kindly ask that you try shoes on indoors only.
  • For hygiene reasons, socks cannot be returned if they’ve been tried on.
  • Electronics, such as heart rate monitors, headphones, wearable tech, and watches, should remain unactivated. Once turned on, these items can’t be resold, so they cannot be returned or exchanged unless they’re faulty and covered by the manufacturer’s warranty.

Return Shipping
Exchanges are FREE - we cover all shipping costs for replacement items.
If your item is faulty or incorrect, return shipping is also on us.
For refunds (not exchanges), a flat-rate return label is available for $10 via Australia Post.

In Summary:
Exchanges = FREE.
Refunds = $10 flat-rate return shipping.

To request an exchange or return::

Email: support@rundna.com.au
Online: www.rundna.com.au/returns
Call: (08) 8377 7667 (option 1)
In-Store: Visiting any RunDNA location

We'll take care of the rest.

Want a different size, color, or product? We'll ship your new item free of charge as soon as we receive your return. No hidden fees. No fuss.

Are warranties provided?
We're sorry to hear that you’ve received a faulty item, and we want to make it right. Please follow these steps to help us resolve the issue:

Submit a report by clicking "Contact Us" on our website, or email us at support@rundna.com.au with a brief description of the problem.

Please include clear photos showing:

  • The fault
  • The size label
  • For footwear: a top-down view and a photo of the outsoles

We’ll submit a warranty claim with the brand on your behalf.

The manufacturer or their local representative will review the item and determine whether it will be repaired or replaced under warranty.

If the claim is approved, we’ll offer you a replacement, store credit, or refund, depending on what works best for you.

What if there's a problem with my order?
Need to swap something out? Just email or call - your exchange is FREE, every time.

If you have any other questions or need further assistance, feel free to Contact Us — we're here to help!

Refunds
We’ll notify you once we’ve received and inspected your return, and confirm whether your refund is approved. If approved, you’ll be refunded via your original payment method within 1–3 business days.

Please note:

  • Delivery charges from your original order are non-refundable
  • Voucher discounts will be applied proportionally when calculating your refund
  • If it’s been over 15 business days since your refund was approved, contact us at support@rundna.com.au