Returns & Exchanges

To start the return process for a refund or an exchange, please retrieve your order details using the form below:

Enter your order details to get started
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Returns FAQ

Can I return or exchange items I've purchased?
Absolutely! We want you to love what you buy, so we offer a 30-day return and exchange policy to ensure you're completely satisfied.

Are sale items included?
Yes, sale items are covered by the same 30-day return and exchange policy.

Please keep in mind:

  • Items should be unworn/unused (apart from trying them on for fit and comfort) and must be in their original saleable condition with packaging (shoe box) and labels.
  • To keep the soles pristine, we kindly ask that you try shoes on indoors only.
  • For hygiene reasons, socks cannot be returned if they’ve been tried on.
  • Electronics, such as heart rate monitors, headphones, wearable tech, and watches, should remain unactivated. Once turned on, these items can’t be resold, so they cannot be returned or exchanged unless they’re faulty and covered by the manufacturer’s warranty.

If your item arrived damaged, defective, or if we sent the wrong item, return postage is on us. For all other returns, the customer is responsible for the return postage. We offer a flat rate return of $10 through Australia post, please contact us for more details. 

To start a return or exchange, you can contact us at support@rundna.com.au or by phone 08 8377 7667 (Press #1).

Please note that any delivery charges from your original order are non-refundable when returning items for a refund. If you used a discount voucher, we’ll consider the terms of the voucher when calculating your refund.

Are warranties provided?
We're sorry to hear that you’ve received a faulty item, and we want to make it right. Please follow these steps to help us resolve the issue:

Submit a report by clicking "Contact Us" on our website, or email us at support@rundna.com.au with a brief description of the problem.

Please include clear photos showing:

  • The fault
  • The size label
  • For footwear: a top-down view and a photo of the outsoles

We’ll submit a warranty claim with the brand on your behalf.

The manufacturer or their local representative will review the item and determine whether it will be repaired or replaced under warranty.

If the claim is approved, we’ll offer you a replacement, store credit, or refund, depending on what works best for you.

What if there's a problem with my order?
If you need to exchange an item from your order, please contact us at support@rundna.com.au or 08 8377 7667 (Press #1). If you have any other questions or need further assistance, feel free to Contact Us—we're here to help!

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 1-3 business days, depending on your form of order payment. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return & refund, please contact us at support@rundna.com.au.